Shipping and Returns

We are a small company and ship or orders once per week on Wednesdays.  Thank you for your patience. 

At this time A-OK does not provide refunds unless the goods are damaged.  If sizing is incorrect we will exchange sizes or use towards in-store credit.

Rates & Carriers

All online orders will be shipped with Fed-Ex or Canada Post unless otherwise specified.

International Duties and Customs Fees – Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you.

Delivery Times and Costs – Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping and handling costs depend on the order value and the requested shipping destination. All shipping options are trackable. International shipping options include Tracked Packet International (where available) and International Xpresspost.

Canada (Expedited, Trackable, 2-7 Business Days)

Order Subtotal

Cost

$1.00 – $99.99

$10

$100.00 – $299.99

$15

$300.00 and above

FREE

 

United States (Expresspost, Trackable, 3-7 Business Days)

Order Subtotal

Cost

$1.00 – $99.99

$15

$100.00 – $399.99

$25

$400.00 and above

FREE

 

International Expresspost (Trackable, 5-9 Business Days)
Australia, China, France, Germany, Hong Kong, Italy, Japan, Macao, Netherlands, New Zealand, Russia, Singapore, South Korea, Sweden, Switzerland, Taiwan, United Kingdom & more

Order Subtotal

Cost

$1.00 – $199.99

$40

$200.00 – $499.99

$50

$500.00 and above

$60

 

International Parcel Air (Trackable, 10-15 business days)
Rest of the world

Order Subtotal

Cost

$1.00 – $199.99

$40

$200.00 – $499.99

$50

$500.00 and above

$60

 

Tracked Packet International (Trackable, Approximately 9 business days)
Australia, Austria, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland & United Kingdom

Order Subtotal

Cost

$1.00 – $99.99

$15

$100.00 – $199.99

$25

$200 – $299.99

$40